About inConcert
InConcert ia a leading omni channel software solutions company founded in 2001. The company is developing world-class software for contact centers, marketing, sales and customer experience. Among their products InConcert offers a complete omni channel suit with artificial intelligence that integrates different channels (Voice, Chat, E-mail, Social Networks, Webform, Video Call, WhatsApp), Conversational Bots, Speech Analytics, Workforce Engagement solutions and Marketing Automation & CRM.
![inConcert](/sites/default/files/2023-12/InConcert%20%281%29_0.jpg)
About inConcert
InConcert ia a leading omni channel software solutions company founded in 2001. The company is developing world-class software for contact centers, marketing, sales and customer experience. Among their products InConcert offers a complete omni channel suit with artificial intelligence that integrates different channels (Voice, Chat, E-mail, Social Networks, Webform, Video Call, WhatsApp), Conversational Bots, Speech Analytics, Workforce Engagement solutions and Marketing Automation & CRM.
![img](/sites/default/files/2023-12/IntegratedChannels.png)
Integrated Channels
inConcert Omni-Channel Contact Center supports 13 channels out of the box and can be expended easily if needed:
- Calls
- Emails
- Apple Store
- Google Play
- Twitter (X)
- Web Chat
- Click2Call
- SMS
- Youtube
- Video Calls
Authorized distributor of inConcert Technology in MENA region:
The most complete omni channel contact center solution in the industry
- Provide your customers with Total exceptional experience
- Maximize CLTV (Customer Lifetime Value)
- Reduce Operational Costs
- Minimize inefficiencies in CC operations
- Support intelligent self-service strategies
- Diversify and streamline customer acquisition and retention strategies
- Eliminate technology silos seamlessly integrating all solutions
- Automate as much as possible to reduce the number of calls to agents
- Improve First Contact Resolution
![img](/sites/default/files/2023-12/AuthorizedDistributorMENA.png)
![Workforce Engagement](/sites/default/files/2023-12/WorkforceEng.jpg)
![Speech Analytics](/sites/default/files/2023-12/SpeechAnalytics.jpg)
![Contact Center](/sites/default/files/2023-12/ContactCenter.jpg)
![Conversational Bots](/sites/default/files/2023-12/ConvBots.jpg)
![Marketing Automation & CRM](/sites/default/files/2023-12/MarkAutom%26CRM.jpg)