Speech Analytics
Every word counts.
Gain access and insights to all the hidden data in every contact center interaction through any channel. Identify patterns, trends, agent performance and compliance automatically and in real time with inConcert Speech Analytics.
- Speech-to text transcription engine
- Automatic voice and text analysis
- Quality assessment
- Semantic assessment with natural language process engines
- Automated, manual or hybrid quality analysis
- Sentiment analysis
- Query builder
- Audio analytics
Gain access and insights to all the hidden data in every contact center interaction through any channel. Identify patterns, trends, agent performance and compliance automatically and in real time with inConcert Speech Analytics.
- Speech-to text transcription engine
- Automatic voice and text analysis
- Quality assessment
- Semantic assessment with natural language process engines
- Automated, manual or hybrid quality analysis
- Sentiment analysis
- Query builder
- Audio analytics