Optimize your agent staffing levels and customer response rates with our proprietary forecasting algorithms, operational scenario simulators and real-time performance dashboards. Agent preferences are always prioritized, improving morale and motivation, adherence levels and quality of customer interactions.

• Calculating ideal staffing levels
• Agent Portal and Mobile App
• Real-time control​
• Training and development
• Multi-skill routing
• Optimized team management
• Individualized results
• Action plans to improve the experience of customers and teams